Age and Account Requirements

To sell on the Marketplace, you must:

• Be at least 18 years old
• Have a valid parent/guardian account (not a learner account)
• Have an active Premium subscription
• Provide accurate contact and payment information
• Comply with all applicable local, state, and federal laws

Business Sellers

If you are selling as a business entity, you represent and warrant that you have the authority to bind that entity to these Seller Terms and that the business is properly registered and licensed in your jurisdiction.

Accurate Descriptions

You must provide:

• Clear, accurate, and complete product descriptions
• Honest representation of item condition (new, like-new, good, fair)
• Actual photos of the item being sold (not stock photos, unless new)
• Disclosure of any defects, damage, or missing components
• Accurate dimensions, weight, and specifications

Image Requirements

All listing images must:

• Be clear, well-lit, and in focus
• Show the actual item being sold
• Be appropriate for all ages (family-friendly)
• Not contain watermarks, logos, or promotional text
• Not violate copyright or trademark rights

Note: All uploaded images are automatically scanned for inappropriate content. Images flagged as adult, violent, or otherwise inappropriate will be rejected.

Listing Limits

To prevent spam and ensure quality, we enforce the following limits:

• Daily Limit: Maximum 10 new listings per day
• Total Limit: Maximum 50 active listings per seller

These limits may be adjusted based on seller performance and history.

Pricing

You are responsible for setting your own prices. Prices must:

• Be fair and reasonable
• Include all applicable taxes (where required)
• Not be artificially inflated to manipulate the marketplace

Platform Fees

Roots@Home charges a 10% platform fee on each completed sale. This fee is automatically deducted from your payout and covers:

• Payment processing
• Marketplace hosting and maintenance
• Customer support
• Buyer protection services

Example: If you sell an item for $100, you will receive $90 after the platform fee is deducted.

Shipping Costs

Shipping costs are calculated separately and passed directly to the buyer. You are responsible for accurate package dimensions and weight to ensure correct shipping calculations.

Processing Time

You must:

• Ship orders within 3 business days of payment
• Provide tracking information when available
• Use appropriate packaging to prevent damage during shipping
• Ship from the address specified in your seller profile

Communication

Respond to buyer messages within 48 hours. Maintain professional and courteous communication at all times.

Cancellations

If you cannot fulfill an order, you must cancel it immediately and notify the buyer. Frequent cancellations may result in account penalties.

Return Policy

Buyers may request returns within 14 days of delivery for items that are:

• Not as described
• Damaged during shipping
• Defective or non-functional

You are responsible for processing approved returns and issuing refunds within 3 business days of receiving the returned item.

Dispute Resolution

In the event of a dispute with a buyer, you agree to:

• Respond to dispute notifications within 48 hours
• Provide evidence (photos, tracking, messages) to support your case
• Work in good faith to resolve the issue
• Accept Roots@Home's final decision in mediated disputes

Payout Schedule

Funds from completed sales are transferred to your connected Stripe account according to Stripe's standard payout schedule (typically 2-7 business days after delivery confirmation).

Payout Requirements

To receive payouts, you must:

• Have a verified Stripe Connect account
• Provide valid tax information (W-9 or W-8 form)
• Maintain accurate banking information

Holds and Reserves

Roots@Home reserves the right to hold payouts in cases of:

• Pending disputes or chargebacks
• Suspected fraudulent activity
• Policy violations
• High return rates or buyer complaints